Responsible Partnership Policy

As responsible partners, our team is committed to providing real feedback and sustainable solutions, not appeasing executives or selling ‘features’.

Summary

Up to 80% of transformations fail, and we have no interest in letting our clients down.

Therefore, we have implemented the Responsible Partnership Policy to build a strong foundation for our engagements to operate on.

Our Commitment

As Responsible Partners, we are committed to upholding the following principles:

  1. We are the experts and will not deliver an unsustainable solution, regardless of whether the client is aware of the risk or is willing to proceed.
  2. We will start with the ‘right’ solution that will deliver the best value to the client with the highest confidence of success.
  3. We will design solutions that will carry clients into the future, as opposed to creating technical debt.
  4. We will proactively raise delivery risks along with the recommended remediation, even if it upsets stakeholders.
  5. We will transparently communicate intentions, scope, and risks to ensure all expectations are clearly defined and gaps are addressed quickly.
  6. We will efficiently leverage client resources to minimize waste.
  7. We will assign capable professionals that contribute a clear value to client engagements.
  8. We will solve for sustainability, even if that means helping clients onboard the correct talent.
  9. We understand that transformation projects have a significant impact on people, and will operate professionalism and compassion.
  10. If we, at any point, are unable to deliver an engagement due to conflicts with this policy, we will assist with identifying, screening, and transferring the engagement to a successor.

Client Commitment

Transformation projects are difficult, stressful, and all encompassing. To ensure alignment and success, we encourage our clients to consider the following affirmations:

  1. Our organization has designated an executive or board level sponsor that understands the significance of this engagement.
  2. Our organization acknowledges that strategy is the foundation on which an organization and it’s processes are built, and our organization is prepared to embrace the necessary changes to achieve success.
  3. Our organization acknowledges that we are seeking outside professionals to optimize business strategy, and accepts that recommendations and feedback are made with our success in mind.
  4. Our organization acknowledges that Llama Consulting is a premier consulting agency that is committed to the success of their clients, and agrees that both parties are equally invested in the success of this engagement.
  5. Our organization acknowledges that Llama Consulting does not cut corners, leverage third party partnerships, or push ‘offerings’, and that solutions will be designed for best fit after reviewing requirements.

Responsible Partners

As our organizations come together, we want to build a highly collaborative relationship that is flexible and transparent. Please consider the following:

  1. Both organizations recognize that large projects are prone to unforeseen circumstances, but are committed to transparency, communication, and identifying gaps as early as possible.
  2. Both organizations want this engagement to succeed and are committed to finding mutually agreeable terms to achieve a sustainable solution.
  3. Both organizations realize that people are integral to both the problem and the solution and agree to handle transformation activities with respect.

How We Add Value

We have done a number of exciting projects with esteemed partners. Learn more about how we’ve added value to other clients by visiting our Case Studies page:

If you already have an idea on what your requirements are, check out our services page to see if we are a good fit: